Hyatt Regency St. Louis


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Hotel Group: Hyatt Hospitality Company

Hotel Category: Category 2

Hotel Status: Globalist

Booking Type: Points

Room Type: One King Arch View Deluxe

Date of Stay: 2018



Hotel

The closest hotel to the Gateway Arch, The Hyatt Regency originally opened in 1986 as the Adam’s Mark, but in 2008, it was renamed to what it is today. In 2017, they finished a multi-million dollar renovation to all 910 guest rooms and the lobby refreshing everything from the paint on the walls to the art work seen hung around the hotel. 

Hotel amenities include a business center, four restaurants, Starbucks, fitness center, hotel shops on the lobby level, and the best Arch views in the city. Overnight valet parking is $39, self-parking is $29. 

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Booking

I used 8,000 World of Hyatt points for my stay. Considering the cash rate was close to $400, this was a no brainer.  

 

Check-in

The first receptionist I encountered was not in a good mood. There was no hello, smile, or mention of my globalist status. She just wanted an ID and credit card. She mentioned I was in a regular king room and when I asked about an Arch view, she said her computer wasn’t working and sent me down to Kyle, who was much friendlier. He had no problem upgrading me to a King Arch view and in his words, “It was the best view in the hotel.” 

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Room

There are nine king arch deluxe rooms in the hotel, with all of them around 765 sq ft. The only drawback is its a lengthy walk from the elevators. We’re talking like 150 steps long.

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As you can see from the photo below, housekeeping did not do a good job cleaning. When you see something like this, it makes you wonder just what else got skipped over.

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The bed was firm, which isn’t my preference and the pillows were small, as you can tell. The bed needed at least six pillows, or better yet, just get bigger pillows. Both nightstands had access to outlets. 

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I wish there would have been a mini-bar in the room but with 910 rooms, I can see why that might not be possible, I hope they do in the suites. It would be a waste if they didn’t. As for the coffee maker, they should toss it in the garbage and get at least a Keurig. 

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Wi-Fi was solid throughout my stay. I never had any trouble with it. 

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Best views in the city, hands down. The price of the room is almost worth it just to see the arch like this. I was lucky, while I was in the room, it started to rain and I got the most beautiful sky I have seen in a long time. My photos are edited but not much. It truly did look like that. 

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Bathroom

The bathroom was spacious and came with two sinks. The hairdryer was the awful Andis 1875 (I’m so tried of writing about this terrible hairdryer), and the toiletries were the standard Hyatt KenetMD. 

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Club Lounge

The club lounge was spacious with great views of the arch. I didn’t eat breakfast up here but the evening hors d’oeuvres were good. There were mini crab cakes and chicken tenders (who doesn’t like chicken tenders) alongside some fresh veggies and salads. They also had a small business center located in the back with a PC and Mac. 

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Fitness

For a hotel this size you need a large gym, and this one did not disappoint. There were plenty of cardio and weight machines with a few TVs hung on the wall. They mention having a fitness concierge who could help with getting gear you might have forgotten or answer questions, but I don’t recall seeing anyone in there that might have been able to help. 

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Restaurant

The hotel offers a Starbucks, Ruth Chris Steakhouse, Red Kitchen and Bar, and a sports bar named BrewHouse serving Lunch and Dinner. I did not eat at any of these, but I was happy to hear you could charge Ruth Chris to the room. 

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Service

Service wasn’t great. The first front-desk receptionist was anything but polite, housekeeping not cleaning my room properly was a failure, and on top of that, my final bill was wrong, so I had to call and have it corrected. I’ll give them a 6/10 for service. 

Overall

AAA has this hotel as a four-diamond award winner, but I just don’t see it. It should be a three. Yes, this hotel has the best views of the arch but if service is something you value, there is a lot to be desired here. I would recommend this hotel but only if the price was right. 

Have you stayed here, what are your thoughts?

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Categories: HotelsTags: , , ,

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