Hotel Group: Hyatt Hospitality Company
Hotel Category: Category 2
Hotel Status: Globalist
Booking Type: Points bookings (8,000 points per night)
Room Type: King bed with downtown view
Date of Stay: 2018
Officially dedicated in a snowstorm on Jan 15, 1982, the Hyatt Regency has been a focal point of downtown Greenville for over two decades. In 2011, they started a complete renovation of the property that took nearly two years to complete. The renovation was so successful that it landed them a AAA four diamond award, making them one of only two hotels in the area with that distinction. The hotel has 328 rooms and suites with some of the largest conference and meeting spaces in the area. In fact, they have the largest hotel ballroom in Greenville with 15,000 sq ft.
The hotel has an on-site restaurant, an upscale lounge, business center, a seasonal outdoor pool, fitness center, and sundeck. Overnight valet parking is a reasonable $20.
I was in town for a golf tournament and had been wanting to check this property out for quite sometime. I was looking forward to staying here on points and with this being a category 2 it was a perfect opportunity to spend 8,000 World of Hyatt points per night or 40,000 for my five-night stay. My other option would have been to pay $1,156.23.
I could tell the front-desk associate was new. Though he was polite, he pretty much missed on all the greetings one should do when checking someone in. He failed to recognize my globalist status, tell me anything about the hotel, or ask if I needed any assistance with luggage, I had four bags with me.
Standard king rooms range from 290 to 360 sq ft with a work desk and an impressive 65″ TV. One thing that should be fixed are the doors, they would slam shut automatically. This made it hard to sleep past 6 or 7am when people started leaving their rooms.
The bed was semi-soft with pillows ranging from soft to firm. Both nightstands had easy assess to outlets.
The coffee maker needs to be replaced with a Keurig or Nespresso machine, I just don’t see a reason for this type of coffee machine at such a nice hotel.
The Wi-Fi fluctuated throughout my five-night stay. One day, it would be slow. The other, it would be off the charts good.
Probably my favorite part of the room were the views. I’m a sucker for a good downtown view.
The bathroom was about as standard as it gets. It had the same toiletries you see at most Hyatt Regency’s, and the hairdryer was the one I see at most hotels. I’m starting to think Andis has a monopoly on hotel hairdryers.
The highlight of the hotel was the pool and sundeck. Open from 8:30am-8:30pm Memorial Day through Labor Day, it had tons of seating and an actual deep end of 8ft. During the evenings, the pool would really came to life. The lighting above the pool was a great touch.
I can’t believe it, but I forgot to photograph the gym. This is the first time I’ve ever done that. I have failed you.
The business center is located on the back end of the lobby. It featured several Macs and PCs.
Their southern inspired restaurant, Roost, brings farm to table dining to the Hyatt Regency. I had dinner here one night and breakfast on several occasions. For dinner, I ordered the smoked rabbit street tacos with local cabbage slaw, blue cheese crumbles and cilantro lime crema, 8.5/10. For breakfast, I just went with the buffet as I was always pressed for time. I was really impressed by Roost. I would recommend coming here even if you’re not staying at the hotel.
The Orb Lounge is located in the lobby of the hotel. They had a small food menu and of course craft cocktails.
Service was particularly good at Roost, not so much at Orb Lounge where I had to listen to one female employee argue with her co-workers about doing everything. Another day I was coming back from the golf course and asked if they could wash my shoes for me, they could not. It would have been a big help. With all that said, I still give service an 7.5/10 because the valet guys were so great, and I dealt with them more than anyone.
Even though service could have been a little better I really enjoyed the property. The location is top-notch being right in the heart of downtown. I easily consider this to be one of the top two hotels in the city along side The Westin Poinsett. I hope I get a chance to stay here again and would have no problem recommending this property to anyone.
Have you stayed here, what are your thoughts?