Eliza Jane, New Orleans


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Hotel Group: Hyatt Hotels

Hotel Category: Category 4

Hotel Status: Globalist

Booking Type: free promotional award

Room Type: One Bedroom Corner Suite

Date of Stay: 2018



Hotel

The Eliza Jane is the newest Hyatt property in New Orleans. It’s housed in seven different warehouses packaged together along Magazine Street in the Central Business District. Among these old buildings were the Peychauds Bitter factory, Gulf Baking Soda company, Peters Cartridge shop, and the Daily Picayune newspaper. The hotel gets its name from a local publisher of the Daily Picayune who happened to be the first woman newspaper publisher in the US. Remnants of these old warehouses are easily seen throughout the hotel in exposed brick and wooden ceiling beams, along with other unique touches around the hotel. 

The hotel features an outdoor courtyard, fitness center, and a French brasserie. Valet Parking is the only option, and it will run you $41 a night. 

Check-out time is 11am. It should be at least noon. 11am is just too early.

Booking

I booked using a promotional free night award I had that was about to expire. My concierge at Hyatt was able to contact the hotel on my behalf and upgrade me to a suite. 

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Check-in

The valet guys were great in greeting me quickly when I arrived. The space out front for cars is small, so I could see this being a bit of a problem if they were busy. The front-desk  agent was polite and checked me in quickly. I did run into a problem when I asked for a late check-out. She said she couldn’t because they were full the next day. I insisted she ask a manager since its a guarantee to globalist. After she spoke with a manager, he wouldn’t allow it either. I left it at that, knowing I would have to call corporate for help since the manager didn’t seem to care about following Hyatt’s rules on late check-out. 

Below are photos of the lobby and lounge areas on the first floor. I especially enjoyed the courtyard during the evenings.

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Room 339

One-Bedroom Corner Suites are 440 sq ft with one king bed, a work desk, floor-to-ceiling windows, and a separate seating area. The hotel has a few different elevators. Depending on where your room is it can be quite the walk getting to your room. I took elevator 1 the first time I went up, and it felt like a maze getting to my room. Elevator 3 which is located down the hall past the bar on the first floor was a much quicker way to reach my room. I should have been told these during check-in. 

I really enjoyed the layout of the room. It felt more like an apartment than a hotel room. 

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The bed was soft with great plush pillows, and both nightstands had access to outlets. I appreciated the fact they had bathrobes in the room with slippers. 

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The Wi-Fi was solid even being in the far corner of the hotel.

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Bathroom

The bathroom is located halfway down the hallway. The bathtub is done in subway tile with brass fixtures, and I loved the thought that was put into the shower curtain. The toiletries were C.O. Bigelow which I’m starting to see more and more of around hotels, and the hairdryer was good I just wish it came with concentration attachment. 

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Fitness Center

Located on the first floor, This spacious gym features two weight machines along with free weights and several different cardio options. They provide chilled towels and water.

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Restaurant

The French Brasserie Couvant was still under construction when I was there so unfortunately I didn’t get to try it. Nevertheless, it is open now and looks great. I look forward to trying it on my next trip to New Orleans. 

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The Press Room in the lobby is a beautifully designed marble bar with crocodile-leathered barstools. Do note I have seen a photo of the bar recently, and it had different barstools besides the green ones I have pictured below. So, I’m not sure if they have changed them or not since I was last there. 

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Service

I stayed here shortly after they had opened so I hope they are better at extending elite benefits to their members now than they were to me. It took two different phone calls to corporate for the manager to give me a 1pm check-out. That’s ridiculous. Service gets a 7.5/10. 

Overall

I love the hotel and really enjoyed my stay here even with the small hiccup we had. I’ll chalk it up as them being new and hope next time it’s better. Even though the hotel doesn’t have a pool I consider it to be the best Hyatt property in New Orleans, and I’m really surprised it’s not a category 5. Being able to book this property for 15,000 WofH is a steal. 

Have you stayed here, what are your thoughts?

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