Hotel Group: Hyatt Hotels
Hotel Category: Category 2
Hotel Status: Globalist (highest tier)
Booking Type: AAA Rate
Room Type: Studio King
Date of Stay: November 2017
This is going to be a short review with some of my usual categories left out. As you know, hurricane Irma caused a lot of damage to Jacksonville several months ago, and the Hyatt Regency took a major hit to their first floor. The restaurant and reception area have been temporarily moved to the second floor. I felt there was no need to photograph these areas as it will be back to business as usual around the first of the year.
This property is located downtown along the St. Johns River. It boasts an impressive 951 guest rooms, a rooftop heated pool and hot tub, and a rooftop fitness center. They have a Regency Club Lounge (closed for renovations during my stay) and three dining concepts. Valet overnight parking is $25 and self parking is $20.
I booked an ADA King room at a AAA rate of $132.51. At check-in I was upgraded to a Studio King which was going for about $170. With this being a Category 2 hotel, I could have used 8,000 World of Hyatt points or a points+cash rate of 4,000 points and approximately $70 including tax.
Room 1670 has a sitting area with sofa and small, swiveling partition separating the bedroom and living room.
The mini-refrigerator and coffee maker were in the entryway.
The large work desk was between the sections of the room with easy access to outlets. Information regarding housekeeping service was provided on the desk. It appears it starts at 8am. If you don’t want 8am service (who would?) I would suggest calling and giving them a specific time you’d like them to come.
The king bed was semi-soft with nightstands on each side that had access to outlets. The pillows could have been better. They were smaller than I like.
The room had great views of the river, main street bridge, and adjacent buildings. It was especially pretty at night.
The in-room wi-fi was pretty bad, considering this was their premium connection. As for the TV channel list, I’m happy to report back they do have Golf Channel.
I was thinking the bathroom was going to be a bit bigger since this was a standard suite, but it’s about the same size as a normal room. The shower head had great water flow, and the hot water was immediate.
The toiletries are the standard Hyatt kenetMD brand. The hairdryer was the Andis 1875.
The fitness center is on the 19th floor. This was one of the highlights of the whole property. It was spacious and had an array of weights and cardio equipment.
The pool is also on the 19th floor with views of the St Johns River. The hot tub was under construction so I didn’t take any photos but it seemed the pool might need some renovating as well. The pool’s lining had visible wrinkles in it. I’m sure in its prime this would have been a great area to hang out. I loved the lighting the pool had at night.
The self-service laundry room is on the 4th floor. They charge $2 to wash and $2 to dry.
During my stay, I only came into contact with two associates: the receptionist and the waitress serving in the bar area. The service was slow at the bar but that’s because they were understaffed. I can’t put much blame on wait staff for that. The receptionist was fine during check-in, but they did forget to take my breakfast off the bill and it took almost a full month for me to get reimbursed for it. For that fact alone, I’ll give service a 6.5/10.
Downtown Jacksonville isn’t what you’d call a great hotel market. There’s the Hyatt Regency and an Omni Hotel. I hope, after they get renovations completed, this will once again be the best option when it comes to downtown. I would give this hotel another chance considering there are only a few other options.
Have you stayed here, What are your thoughts?