Hotel Group: Trump Entertainment Resorts
Hotel Status: Privileges Member (basic member)
Room Type: Spa Deluxe Room
Date of Stay: October 2017
When the building and hotel have their own massive Wikipedia page I don’t think I can do them justice by giving it a quick rundown. There are a lot of interesting facts about the building and hotel on that page. For example, it was meant to be the tallest building in the world, then 9/11 happened so they decided to scale back the plans.
The hotel has 218 rooms and 121 suites. Guests have access to a fantastic fitness center and spa, a 75ft x 25ft heated indoor pool, a Michelin 2-star restaurant, a beautifully designed bar, and a terrace on the 16th floor that has some of the best views in the city. They do provide a Cadillac Escalade house car that will take you a short distance from the hotel and valet parking is a whopping $73 per night, which actually is pretty normal for an upscale hotel in Chicago.
This one-night stay was booked on Priceline using their Name Your Own Price feature. We ended up paying $281.66, which was much cheaper than what the hotel was offering on their website. Soon after booking I emailed the property to see if we could be upgraded to a better room. Usually when you book on third-party websites the hotel doesn’t give you the best room in the house. But soon after I sent my email I heard back from Trump rep Frankie Corral, who generously upgraded us to a Spa Deluxe room which was going for $534.17.
It never hurts to ask a hotel for things, especially if it’s a special trip. You’ll find if the hotel can do it, they probably will. Frankie Corral came through in a big way on this stay. It was much appreciated.
We pulled up to the entrance around 4:30pm and unloaded our bags from the Uber. I saw two bellhops standing off to the side under the canopy because it was raining, neither of them tried to help with bags or offer Marianna an umbrella, even though he had one in his hands. At the time, I didn’t think much of it because I was in a rush to get under cover but once Marianna brought it to my attention, I was shocked at how they let us walk right by them. Once we were in the lobby, everything was smooth sailing. Tim, the receptionist, was fantastic in his welcome and check-in was a breeze.
All Spa rooms have direct access to the spa and range from 606 to 937 square feet. Our room was 1417.
The mini-bar was located in the entryway just past the bathroom. It was fully stocked with snacks, candy, drinks, both alcoholic and nonalcoholic, and a Nespresso machine. This is the way a mini-bar should look. One thing I’ve noticed about Trump hotels is their attention to detail, and the mini-bar is a good example of that.
The king bed with 350-thread-count linens was as comfortable as any hotel bed I’ve been on; the perfect amount of softness with fantastic pillows. Something I’ve only seen in a couple of hotels is a pillow menu. As soon as I saw this I knew I had to try a couple out, as I’m someone who likes to sleep with a lot of pillows. I don’t recall which ones we ordered but they all were great.
One of the first things I do when I walk into a hotel room is check if there is easy access to outlets by the bed but, for some reason, I overlooked this. From the photos, it doesn’t look like there is, but I’ll give them the benefit of the doubt here and say there was.
The 65-inch TV was positioned in front of the bed, hanging over the dresser and, yes, they do have the Golf Channel. 🙌🏽
Beside the dresser was the work desk with easy access to outlets.
Something that is unique to Spa rooms is the in-room wellness rack. This was a cool feature I wish more hotels would adopt.
The closet was by the bed and housed a towel warmer (because why not?), as well as the laundry kit and yoga mat.
Over by the 10-foot floor-to-ceiling window is the living room with a sofa bed and what the hotel calls the Water Library. I’ve heard some people say it’s too extravagant or too flashy to offer $45 water but, for me, life is about having choices. And I, for one, love having the option to drink a $45 bottle of water if I feel so inclined. Unfortunately, though, my wallet wasn’t ready to dish out that much on this trip, but maybe next time.
We had a nice city view instead of the water view that some rooms have. I don’t think it will ever get old looking out at a bustling major city from my hotel room high above.
Last but not least is the Wi-Fi. It was surprisingly not as good as I expected it to be, considering everything at the Trump is of high quality.
The bathroom was done in a limestone finish with a deep soaking tub, separate shower with a rainfall shower head, double vanity with a TV in the mirror, and a separate room for the toilet.
The toiletries are from Natura Bisse Diamond collection. I don’t know much about makeup but from looking at their website they seem to be some high-end expensive products.
As for the all-important hairdryer, this one did not disappoint. The Barbar ECO-8000 may be the best one I’ve ever seen in a hotel room. The concentrator attachment on the end is so clutch.
The spa was located one floor up from our room, which made it easy to take the stairs. I was unable to get any photos of the treatment rooms but did take some of the men’s locker rooms and some around the hallways. The views were fantastic with most of them being water views of the Chicago River.
I’ll let you be the judge on the treatment options. Here is a sample of the spa menu:
The fitness room is open 24 hours a day and hotel guests share it with the residents of the building. They provide group exercises or you can have a professional trainer design a workout just for you.
I highly doubt there’s a gym in Chicago that has a better view than this place.
The heated pool is 75ft x 25ft and is open 5am-10pm. Like the fitness center, it’s also shared with the residents of the building. The deepest part of the pool is 4.3 feet. I wish it were a little deeper but this is a lap pool after all, so I can’t expect much more. If you bring the kiddos to the pool, they do offer floats and some pool toys.
There are three restaurant concepts: the Michelin 2-star restaurant Sixteen, Rebar, and The Terrace. We didn’t get a chance to dine at any of these places, but I managed to get a few photos. I’ll start with Sixteen.
Just to the right of Sixteen is another bar. I’m not sure if its part of Sixteen but I can’t find much info on the area, so I assume it is. This is where they set up Sunday brunch, which costs $70, and the menu changes every Sunday.
The Terrace was closed while we were there because of high wind, I believe, but I was able to get a photo through the window. I highly recommend coming here if you’re in Chicago.
Rebar can be found a floor above the lobby. It opens at 4pm through the week, 3pm on Saturday, and 1pm Sunday.
I wish I would have had time to try these places but I’ll have to wait until next time. Here’s a sample of the in-room dining menu.
I’ll give service a 9/10. I would rank them higher but there is just no excuse for the bellhops not to help when checking in, especially while it’s raining. I do give the hotel managers huge credit though. After I brought this to their attention in the email survey, they contacted me and apologized and even sent a letter in the mail giving me a free suite upgrade next time I stay with them. It was very generous of them to do that. I never asked or expected any form of compensation, but they went well beyond what a lot of other hotels would have done to make sure I was happy with my stay. Another instance where they made the stay better was on the way to the hotel we had a bottle of red wine break in my luggage. I contacted the hotel before arriving and asked if they could help with dry cleaning. They not only took care of my clothes and got the wine out, but Frankie Corral even sent some chocolates up to the room that night to try and brighten up the evening. It was a kind gesture that I appreciated very much.
I was elated with our stay. The whole experience was everything I thought it was going to be and more. I rank this hotel in the top four of Chicago without a doubt. One other thing I noticed while staying here was the beautiful fragrance. The best way to describe it is the whole hotel smelled of fall. It’s small things like this that make a stay memorable, and this place delivered on that.