Hotel Group: Hyatt Hotels
Hotel Category: Cat 6
Hotel Status: Globalist
Booking Type: Promotional free night
Room Type: Park Executive Suite
Date of Stay: October 2017
The Park Hyatt is located inside the Park Tower building along the Magnificent Mile of Chicago. It has 198 rooms, including 13 suites, a spa, lap pool, fitness center, and restaurant NoMI.
This Park Hyatt is one of the more pet-friendly hotels I’ve stayed at. They do charge a $100 pet fee, but all proceeds go to PAWS (Pets are Worth Saving) organization. To show their commitment, they adopted a special needs Pug, named Parker, that resides at the Park Hyatt full-time. When checking in look for his bed at the reception desk. I had the privilege of meeting him as he headed out for his afternoon walk.
They do offer house car service in an Audi A7 that will take you anywhere in a two-mile radius, but it does not run on Sunday and Monday. Valet parking is a whopping $71 overnight and NoMI validated parking is $21 for up to four hours.
I used a promotional free night I received earlier this year because of my World of Hyatt Globalist status. I also applied a suite upgrade at the time of booking. The agent I spoke with on the phone even called the hotel and was able to get me one extra upgrade to a Park Executive Suite instead of just a Park Suite. The cash rate at the time of booking for the Park Executive Suite was $639.48.
It’s hard to beat staying in a $600+-per-night room for free. The perks of having elite hotel status sure pay’s off sometimes.
We arrived at the hotel at 3:15pm, where we were immediately greeted by a bellhop. After he took our bags he showed us to the reception area.
The receptionist was friendly and engaging. After going through formalities, she informed us the room wasn’t ready yet. Regular check-in time is 3:00pm but she said we could go into NoMI lounge and have drinks on them while we waited. I love free drinks, so we obliged.
The lobby is gorgeous with a dark, chic ambience. To the left after entering the Park Tower is what the hotel calls the Chicago Hotel Library, and straight ahead is where you’ll find the main lobby and reception desk. The sleek beauty of Park Hyatts is one of the reasons they are one of my favorite hotel brands.
The hallways leading to the room were minimalistic with framed artwork hanging on the walls.
We had rooms 1208 and 1207; one door entered the hallway to the living room, the other to the bedroom. Entering through 1208 you’ll find the closet and a bathroom along the hallway leading to the living room.
Something you rarely see in a hotel room is an automatic shoe shine machine. I doubt every room has one, but it’s nice to know they do offer this in their suites.
At the end of the hallway is the mini-bar, refrigerator, Illy Francis Francis coffee machine, and snacks. Some of the prices were decent but others were down right silly. $6 for 10oz of tonic water, 🤔 I’ll pass.
I’ll let the photos do the talking for the living room. It’s pretty self-explanatory.
To the right of the living room is the bedroom. Besides being spacious and well-appointed, it had the best TV I’ve seen in a hotel room. They advertise the TV to be 42 inches, but this was a much larger, curved TV.
The bed had an additional pad on top of the mattress making it extra soft, and both nightstands had direct access to outlets. 🙌🏽
The closet was beside the master bathroom. There you’ll find a robe, iron and ironing board, safe, extra toothbrush and toothpaste, and a true icon, a legend, the Andis 1875 hairdryer.
As you can tell from the photos above, we had a water tower view. I suspect this is probably the most ideal view to have in the entire hotel.
As for the wi-fi, it was mediocre. This was supposed to be the premium connection, but it never got much faster than this.
And if you need your shoes shined, they offer free shoe shine service.
Overall, I loved the room. Who wouldn’t? Between the bed, TV, views, and window seats I couldn’t have asked for much more.
Let’s start at the guest bathroom, which would be a master bath in most hotel rooms. It had a jacuzzi tub and separate stand-alone shower. The toilet was in its own room with a small vanity table and chair next to it. I’d give the robes 7.5/10; not outstanding but not terrible either.
Another reason why I love Park Hyatt’s is the toiletries. Not all, but a lot of Park Hyatts use Le Labo. The one in NYC has their own Le Labo scent. This hotel uses the Santal 33 scent, which is one of my favorites.
The master bath in the bedroom was an accessible bathroom with a double sink, stand-up shower, and a TV inside the vanity mirror.
Like most Hyatts, if you forgot any toiletries they have you covered.
It doesn’t get much better than having two bathrooms inside your hotel room. The only thing missing was a bidet, and I almost forgot to mention the bath towels were huge. An easy way to tell if a hotel pays attention to details is if they give you nice plush towels instead of thin, small towels.
The NoMI spa is located on the 7th floor across from restaurant NoMI. There you’ll find the fitness center and lap pool. I was unable to take photos of the treatment rooms but did get a few of the men’s locker room. One thing to note is there is no sauna in the locker room, just a steam room.
Here’s a sample of the treatments and pricing in the spa.
My photos of the locker room aren’t the best so I’m not doing it many favors but the treatment rooms are much nicer than what the photos above show.
The fitness center is located close to the reception desk of the spa and is open 24 hours. I hate when hotels limit hours at the gym, so I was glad to see this place does it right. There are plenty of cardio and weight machines to get a full workout. You could also order in-room yoga classes off your entertainment unit, if privacy is something you are looking for.
The indoor lap pool is 25 yards long and has three lanes for swimming. The seating options are limited, but I don’t see this pool as one you would go to just to lounge around.
At the end of the pool is a small jacuzzi. It would fit five people comfortably.
And they do provide floats and noodles if swimming laps isn’t your thing.
Overall, I thought the pool was solid. It’s a lap pool not a float-around-on-a-huge-inflatable-duck pool.
NoMI Kitchen runs the show at the Park Hyatt. They have one restaurant, a private dining area, a lounge and bar, seasonal outdoor dining, and the room service even comes from NoMI Kitchen. The outdoor dining had just closed for the season when we stayed so we didn’t get to experience the garden, but we did check out the lounge and restaurant.
The lounge and restaurant are located on the 7th floor. The lounge has plenty of tables and one couch. I think it fit right in with the Park Hyatt design, very chic and minimalist. Besides having a few glasses of wine from the bar while we waited on our room, I also had a Bloody Mary before we left the hotel. They make their own Bloody Mary mix, so I’d recommend having one.
When you enter NoMI Kitchen, you walk pass NoMI Sushi, and then into the large open dining room. NoMI is an open kitchen design, which I’m a big fan of. The views in the dining room are some of the best in the hotel.
We had delicious breakfast at the restaurant. Being a Globalist, I was allocated $35 per person. I ordered the breakfast sandwich with a side of apple-sage chicken sausage, and Marianna had the fluffiest egg white frittata with crab I’ve ever seen in my life. It looked like it was filled with air. Both dishes get high marks.
We didn’t have dinner here but if it’s anything like breakfast, I’d recommend giving it a try. Here’s a sample of the menus they offer throughout the day.
As for the private dining table, I have to assume it’s the private room just past the NoMI reception desk. It’s surrounded by wines with a door that leads out to NoMI Garden.
I’ll give service a 9.1/10. The receptionist was nice enough to give us free drinks while we waited for our room and the service in NoMI, between the bartender and the server during breakfast, was exceptional. Housekeeping refreshed our room at least twice the night we were there. Once for turn-down service and then again to replenish our wine glasses while we were out for dinner. The reason I don’t give them a higher ranking is because they did not greet me by name when I called for help with luggage, and after I called down for a bellhop, I waited for 25 minutes and no one showed up. So I just left and went to the bar. I figure it was 30 minutes before they showed up.
This was my 7th different Park Hyatt and, as with most of them, the hotel is very dapper. The Park Hyatt style is one of my favorites of any hotel brand. This place doesn’t get the acclaim I think it deserves. I would rank it higher than the Waldorf Astoria Chicago without a doubt. The modern design and level of service are one of the best in Chicago. I highly recommend staying here.