When I’m on the road caddying I spend most of my nights at a Hyatt Place, so I figured this property would be a good one to share with you.
This hotel is located in the Lyndhurst neighborhood of Cleveland inside Legacy Village. Legacy Village has a ton of shopping and dining options nearby. Here is a link to what the village offers.
I knew the moment I walked into this hotel that it was a fairly new property. The receptionist told me it had been open for a year and a half. It offers a pool, a gym, 24-hour dining, free breakfast that rotates with different themes daily, and free covered and uncovered parking.
One thing that makes this Hyatt Place unique is that it offers suites. Most Hyatt Places don’t have suites so keep this in mind if you are staying here and need a little extra space.
I booked a AAA rate of $116 plus tax per day for six days. This was a work trip so I didn’t use points. But if I had used points, it would have cost just 5,000 World of Hyatt points per night, as this is a category 1 hotel.
I ended up earning 3523 base points plus an additional 1057 for being a Globalist member for a total of 4580, which is almost enough for a free night here.
Check-in was a breeze. After handing over my credit card and ID, the receptionist thanked me for being a Globalist and I was on my way. Beside the front desk were seating options and a couple of computers if you needed to print.
My room was just down the hall after taking a left off the elevators. I have no idea what my room number was. For some reason, I have the worst time remembering to write it down.
The room was your standard Hyatt Place room with a work desk, TV, and a corner sleeper sofa. In the new Hyatt Places the sinks are in the bathroom and not in the bedroom like they used to be in the older Hyatt Places.
The single nightstand had two outlets, one for each bed, which is always appreciated.
The TV is 42 inches and hangs above the drawers and mini refrigerator.
The closet and safe are at the end of the drawers by the window.
The standard low-budget Hyatt Place coffee maker was on the desk. I am not a fan.
We had a decent view from our window. Living in New Orleans, I don’t see the leaves change much these days so it was nice to be able to see some foliage.
The wi-fi in the room was decent; I had no problems with it.
This was the best Hyatt Place room I’ve stayed in but one negative thing about it was the AC. Cold air would only blow between the hours of 9:30pm-10am. No matter how low we turned it down it would get up to around 76 degrees during the day. It was as if it were programmed to shut off during the day and just let the fan blow. Quite annoying. I brought this up with the staff so hopefully they get that worked out.
The bathroom was spacious enough, with a stand up shower.
The toiletries were the same as all other Hyatt Places: KenetMD.
The hair dryer was an Andis 1875.
It was your standard indoor pool, nothing noteworthy. There were a few chairs and a showerhead by the entrance to rinse off.
The gym is open 24/7 and has cardio equipment, weight machines, and free weights.
They offer guests the ability to do their own laundry. There are several machines located on the 5th floor I think. It’s $2 to wash $2 to dry.
My buddy and I had dinner here our first night in the hotel. I went for the pork tacos and he had the burger. The tacos were pretty good, all things considered, and he said the burger was decent.
The breakfast was always good. My favorite theme was the California Dreaming.
The breakfast is served in the lobby. Aside from the themed breakfast they also had fruit, yogurt, oatmeal, and cereal. The breakfast area was always so busy I wasn’t able to get as many photos as I’d like, but you get the idea.
They also have grab-n-go sandwiches and salads by the reception desk.
Overall, service was ok. The front desk associates were great but the housekeeping crew needs some work. My first morning in the hotel a housekeeper came to my room at 9:10am and I asked her to come back at 10:30am. She went on this little rant about how she likes to keep a good schedule and blah blah blah. She ended up not ever coming back to the room, so we didn’t get the room serviced that day. Another occasion I saw a housekeeper with a vacuum cleaner cut a gentleman off trying to get into the elevator. It wasn’t a good look and even the gentleman she cut off was surprised about how blatant it was. While I’m on housekeeping, I noticed a huge stain on my bed comforter the day of my departure. This should never happen. Hyatt Places should have higher standards than this and for housekeeping to ignore it is shameful.
For this fact alone, I’ll give service a 3.9/10.
I did speak with the general manager, David, about the cleaning problems and the AC issues. He was very apologetic about everything and offered to give me some points for the mishaps. I hope he can get the housekeeping crew together because this is one of the nicest Hyatt Places I’ve stayed in. I would probably stay here again if I’m in the area but rest assure I’m checking the bed comforter next time I stay.
Twelve days have gone by and I have still not received any points from the general manager as promised. I emailed him twice about whether he was going to uphold what he said. The first email went unanswered. The second time he did respond and apologized for the oversight and said the points would be in my account later that day. Guess what? No points were deposited to my account. At this point, it’s not about the points. He could give me 500 Hyatt points and I would be fine with it. I didn’t bring up my issues at the hotel because I was fishing for points. Nevertheless, once you tell someone you’re going to do something, you stick to your word and you do it. This shows me a lack of leadership at the hotel. I will not be returning to this property and as long as David is running the show I wouldn’t recommend staying here.
David the GM finally sent me 7500 Hyatt points and included extra points for his failure to communicate with me in a timely fashion.