Windsor Court Hotel


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Hotel

Located at 300 Gravier St, it’s right across the street from Harrah’s casino and a five-minute walk to the French Quarter. So needless to say there are plenty of activities and food options within walking distance.

Windsor Court holds many awards for service and hotel amenities. It’s one of only two hotels in the area to achieve Four Diamonds from AAA and four stars from Forbes.

The hotel keeps to the old school Southern style of New Orleans. It’s luxurious and classic at the same time. If you happen to stroll through the lobby where Le Salon is located on a weekend afternoon, you’ll see plenty of people (mostly women) dressed to the 10’s and women wearing high tea hats or Sinamay hats having afternoon tea.

Windsor Court is pet friendly and has an array of different options for taking care of your pets.

Just imagine walking into an elegant lobby and seeing women with tea hats on sipping tea and men standing around in Harris Tweed jackets holding their chocolate Labrador’s on  custom-made leather leashes. Not that I’ve ever seen this particular scene but that’s the feeling I get when entering the lobby.

Overnight valet parking is $40.

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Booking

We booked this stay on American Express Fine Hotels & Resorts website. As long has you hold a version of the Amex Platinum charge card or the Centurion card, you have access to this booking service. This is the second review where we utilized this method. The first being the Four Seasons Miami. The benefits of booking through Amex are; noon check-in (when available), Guaranteed 4pm check-out, Complimentary wi-fi, room upgrade (when available), daily breakfast for two and lastly a unique property amenity. The amenity can range from, but not limited to $100 spa credit, $100 food and drink credit or $100 property credit. In this case the amenity was $100 for lunch or dinner in The Grill Room excluding alcohol, tax and gratuity. Our breakfast vouchers were good for $30 a person in The Grill Room or room service.

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We booked for August 28th-29th. The rate was $185+tax. So minus the $100 dinner credit and the $60 for breakfast we did well.

Check-in

The valet attended to us quickly. We chose not to valet overnight, but instead, just for a few hours. I ended up taking the car home and ubering back to the hotel later that evening.

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When you pull up in the courtyard to valet, It almost feels more residential than a downtown New Orleans location. There’s a statue in the middle with plenty of trees surrounding the high walls blocking the streets from view.

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We arrived promptly at noon in hopes of receiving our early check-in benefit. The receptionist was prompt and knowledgeable of the benefits of Amex Fine Hotels & Resorts. After handing over a credit card and ID he quickly went over the benefits. For some reason they initially had us booked in a two bed room but he quickly resolved that and upgraded us to a premium king suite. From what I’ve read the hotel is 80% suites. Check-in lasted no more than 5 minutes and we were on our way.

Lobby

The lobby is where Le Salon is located that offers traditional afternoon tea Thursday-Sunday.

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It also host The Cocktail Bar, concierge desk and reception area.

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Upon entering the hotel they have a beautiful bouquet of flowers to welcome you.

The reception desk is located on the far left side of the lobby.

As you can tell, the lobby is elegantly decorated and there is plenty of seating if you wanted to do some people watching or just sit and have a cocktail in the Cocktail Bar.

Cocktail Bar

The Cocktail bar is nestled to the far right of the lobby. This was my second time visiting the bar. On my first trip here a few months back they had an exceptional Champagne cocktail list. Champagne is probably my favorite drink so I was especially looking forward to having a few. When we arrived that evening I noticed they had changed the menu up a bit and now there’s no champagne cocktail section. Devastating I know, but I noticed they had a few scattered about the menu in different sections. Lucky for me, I still had the old champagne section saved on my phone from the pervious visit and the bartender had no problems making them.

First, we had The Yvonne. Crème de Violette, Champagne and a blackberry.

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Second, I had the Vacay In Bombay. Bombay Sapphire East Gin, ginger liqueur, lemon, sugar and champagne.

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Lastly I finished with the Seelbach Cocktail. Bourbon, Cointreau, bitters and Champagne. Who would have ever thought adding Bourbon to Champagne but if you get the parts right it really is one of the best cocktails you’ll have.

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If you get lucky and Kent is working, he’ll know exactly what you’re talking about if you order one of these drinks. Better yet, just tell Kent to make you a cocktail of his choice and I’m sure you won’t be disappointed.

Polo Club Lounge

Unfortunately the Polo Club was closed due to renovation but I’ve been before and it was very country clubish, in a good way.

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Room

I was especially excited to see the room once he mentioned the word suite. When traveling, the magic words you want to hear is “you’ve been upgraded.” No matter how big or small the suite is, it’s always better than a standard room. Our suite did not disappoint.

We took the elevators up to the 12th floor. Being from Kentucky I’m a fan of Thoroughbred racing. So I can appreciate the painting in the elevators.

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Our room was close to the elevators, tucked away off the main hallway in a small area to the right. In the center of the door is an old school door bell, which I loved.

Upon entering the room, the living room was on the right, butler’s pantry to the left and the entry to the bathroom right in front of you.

The butler’s pantry had the mini-bar and snacks as well as the Keurig machine stored under the sink.

The mini bar was fully stocked with drinks and alcohol beverages.

As you can see, prices are not cheap. $12 for about 25 gummy bears is outrageous.

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The living room was well furnished with a love seat facing the bedroom and a table with chairs just under the TV by the balcony doors.

The balcony didn’t have any furniture but had nice views of the courtyard and pool.

As well as views of the surrounding attractions and a small glimpse of the “Old Man”. (The Mississippi River)

The bedroom had french doors that sealed off the living room. It had a TV, two dressers and the work desk.

The bed was cozy, in the words of Marianna, It was like snuggling up to a warm bosom.

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Night stands on each side but lacked outlets.

Just off the bedroom was a small dressing room with a vanity table and closet.

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The closet housed the safe and robes.

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Bathroom

There’s two rooms for the bathroom. The sink area with doors on both sides for privacy and then a room behind the sink that had the tub and toilet.

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The shower was great. Hot water immediate and had good pressure.

The toiletries  were solid. I was happy to take a few home with me.

Room service

For all you late sleepers, Windsor Court has you covered with breakfast room service from 6am-11am. It’s rare to see a hotel offer breakfast till 11am. What I really loved about their room service was they didn’t just wheel in a cart and pull some chairs up. They put a linen on the in-room table by the window and set the table for you.

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I ordered the Windsor Court Benedict. Poached eggs on top of Crawfish Andouille hash on top of grit cakes with breakfast potatoes and a Creole hollandaise sauce.

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Marianna wisely chose the Belgium Waffle with fresh berries, whip cream (pretty sure it was house made whipped cream) and Maple syrup.

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Breakfast was exceptional. I’d order the hash again and the Belgium waffle speaks for itself.

Here’s most of the menu for room service. I left off the drink options.

Health Club

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Located on the 4th floor, you walk down a hallway that is parallel to the pool.

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The room isn’t huge but does have all the weight machines, cardio equipment and free weights one would need to get a full workout in. All the machines and equipment were new and was in good working order. They had a water Erg machine as well, which I’m a big fan of. There’s also a men’s and women’s locker room to the right of all the equipment.

They had water and fruit layed out as well as iced towels. You notice how well they are about the details cause the wet towel bowl was full of fresh ice. Most other hotels I can imagine the towels just sitting in water from them not keeping it fresh throughout the day.

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They have plenty of fresh towels in the drawer by the TV. Also magazines. I always wonder who reads magazines in the gym. Well, if you’re one of them, you’re covered.

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The gym was completely empty when we arrived so I had my pick at which treadmill I wanted. Its hard not to pick one on the end with views like this of the pool.

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Pool hours are 6am-10pm.

Pool/Spa

USA Today 10 Best named the Windsor Court Spa #1 in New Orleans. To my knowledge it’s the only one in the city that has a sauna and steam room in both the men’s and women’s locker room.

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We didn’t have any treatments but we did use the locker rooms for the sauna and steam room. Unfortunately for me, the steam room in the mens locker room was having repairs done so I was only able to use the sauna.

The men’s locker room has lockers, two showers and about every amenity you would need to get ready after a workout or spa treatment.

I took a peek into one of the treatment rooms that was unoccupied. I wish I would have done a treatment cause it looked relaxing.

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They also offer relaxation rooms.

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Spa is open daily from 9am-8pm. The first appointment is 10am.

Here’s the spa menu that was in the room. I believe they offer more than this but not certain as I didn’t look at the menu in the spa.

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The pool was my favorite part of the stay.

I’ve been to several other hotel pools in the city and done some research on the best hotel pools and from what I can tell this seems like the best pool in New Orleans by far. It’s a 65 ft saltwater pool open year round, heated in the winter months.

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There’s plenty of lounge chairs on the pool deck. I’ve been to the pool on a few different occasions and it’s never been busy.

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They offer food and beverage service and the associates working the pool were great. They had a delicious pitcher of water for self-service by the entrance.

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We took full advantage of the pool. I mean, how could you not have a great time. The water was awesome and we had great weather.

The pool is open from 6am-10pm.

The Grill Room

We went to dinner around 8. There were several guest in there but we didn’t have any problem getting seated right away.

The menu was fantastic. They also offered a prix fixe coursed dinner if you’d prefer that. The prix fixe menu was surprising very inexpensive for such a nice restaurant, $34 I think.

We started with the Tuna Crudo which was ok, I wouldn’t order again and some Gumbo. The Gumbo was wonderful. Highly recommend it.

I opted for the seared Duck Breast with Foie Gras for dinner. Marianna had the Diver Scallops. Both of which were fantastic.

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We had a terrific view of the courtyard and lights atop the casino from our table. It was a romantic spot for sure. Picture quality isn’t that great but you get the idea.

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Lucky for us, the Sommelier was there. The Grill Room has an award-winning wine list. It’s quite large so instead of me paging through all of them I told the Sommelier I was looking for a dry red wine. He brought back a 2012 Passopisciaro Contrada R made in Sicily which was just below our price range. The grape I wasn’t familiar with (Nerello Mascalese) but man was it good. If you see it, buy it, you won’t be sorry.

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Service

Service was exactly what you’d expect. From the receptionist to the pool server, everyone seemed to be happy about working there. Most hotels you can tell when associates are going through the motions, but not here, It seemed everyone took pride in the service they provided. A good example of this, when we first arrived to the room the first day I wanted some ice so I grabbed the ice bucket and walked out in the hallway to look for the ice machine. Housekeeping saw me and said she’d get it for me. She had to go down a couple of floors to get it but was back in no time.

One easy way to tell what type of service you’re going to get is if they call you by name. Everyone called us by name here, it’s an easy personal touch a lot of hotels forego but it can really make a difference in your stay.

I’ll give service a 9.2/10.

Overall

I’d recommend this hotel to anyone without a doubt. It’s my number one hotel choice in New Orleans. Between the service, room, pool, spa and gym I don’t think it can be beat. And take my word for it, order room service.

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