It’s a Hyatt category 6 hotel with 422 guest rooms, located at 111 Country Club Drive in Incline Village. It’s one of the area’s AAA Four Diamond hotels. They offer complimentary self and valet parking and, in case you need to charge your Tesla, they offer five charging stations. It drives me nuts when a hotel with their own parking lot charges for parking. I’m glad this Hyatt does it right. Also, in the winter they offer complimentary shuttles to and from Diamond Peak Ski Resort and Northstar Ski Resort.
Check-in is 4pm and check-out is 11am.
This was a complicated booking and took me some time to research all options on how to book in the most advantageous way.
We stayed June 27 – July 4th. I did four different bookings for the whole week. If I would have booked in one reservation, the nightly rate would have been $629 plus a $30 resort fee per night. Booking Monday thru Friday yielded a rate of $216 plus the resort fee. Come Thursday night I was able to get a $340-a-night rate for Friday. For Saturday thru Monday the rate was $629, I did not want to pay that much so we used a free night that we earned through the Hyatt credit card sign up bonus (two free nights after spending $1000 in the first three months) and on the final night I used 20,000 Hyatt Gold Passport points for a free night..
I booked Monday thru Friday on my Citi Prestige credit card. When booking four or more nights you get reimbursed for one night, which makes the Citi Prestige card very valuable to me, even with a $450 annual fee. I saved about $270 booking the first four nights on the Prestige card. To book with the card all you have to do is call the number on the back of the card, speak to a concierge about booking hotels and they do the rest. The room credit usually shows up on your account in the first billing cycle, in my experience.
So all in all, by utilizing my credit cards, I was able to save about $1670.
I flew into Reno-Tahoe International Airport. I rented a mid-size car for the week from Avis through Priceline. It cost $168.00. It seems I always get a better rate on Priceline than I do through Avis’s website and they always give me the points for being Avis Preferred.
It’s a 34 mile drive from RNO to the Hyatt Regency and takes approximately 45 minutes.
I arrived at the hotel and the valet attendant immediately greeted me. He asked if I was checking in and offered to help with my bags.
The receptionist seemed to be new. He didn’t acknowledge my Hyatt Gold Passport Diamond Status, nor did he tell me about lounge access or offer an upgraded room. Once I did ask for an upgrade he moved me to a king balcony with a pool view which was on the first floor. I had forgotten about lounge access and had to go to the front desk a day later and get a key that would work for the lounge.
They do offer a free Champagne toast at check-in which I took full advantage of. I believe I had two at the desk and took one with me.
Overall, check-in was fine. He missed on some points but he was nice and polite and did give me an upgrade once I asked. I suppose when you’re chugging Champagne through the whole check-in process you seem to be more forgiving about things.
One of the first things you notice when you enter the hotel is two bears. Hyatt has a sign encouraging you to take pictures with them and post on Twitter. It’s a charming touch to a beautiful lobby.
The lobby is gorgeous, with a mix of stone and dark wood.
There’s a seating area across from the reception desk with a huge stone fireplace. I loved that you could see through the pit of the fireplace to the casino on the other side.
The lobby houses two of the restaurants, the casino, two shops and the concierge desk. So, as you can imagine, the lobby is a busy place all hours of the day.
The room was located on the first floor. You take an elevator down to get to it. From there you wind through some halls which feels like forever.
Entering the room, the bathroom is on the right, the closet is on the left, then the bedroom is straight ahead.
The bed was comfortable. It was more on the soft side with night stands on each side.
Here comes a shocker! PLUG-INS on both sides. Can you imagine a hotel smart enough to do this? I only make a big deal about this because so many hotels only have plug-ins on one side. That drives me crazy.
The in-room safe was located the the nightstand.
The TV was in front of the bed on top of the dresser, which housed the refrigerator, with the work desk right beside it.
A chair and ottoman were just to the left of the bed, next to the patio doors.
I didn’t really use the chairs out on the patio at all but we were really close to the pool so it was great to be able to walk out of our room and be right at the pool.
The bathroom was pretty standard: sink in the middle, shower/tub on the left and toilet on the right.
In a basket on the sink were ear plugs, (Marianna is a fan of this, for some reason she thinks I snore, I don’t know where she gets that) toothpaste, makeup removal towel and Q-tips.
The soaps were standard Hyatt KenetMD. Something that I noticed is these were 2 oz bottles instead of the smaller bottles you find at Hyatt Place properties.
The shower was great with high pressure and immediate hot water.
Regency Club Lounge
My first trip into the Regency Club Lounge was great. I arrived just as they opened one evening and no one was in there.
They had a great assortment of food with meats and cheeses, chips and salsa, a couple hot items and some soup. The alcohol was complimentary and they had about every non-alcoholic beverage you could think of.
The lounge is on the 11th floor, so the views of the Sierra Mountains were beautiful. You could catch a small glimpse of Lake Tahoe from a few of the windows.
I did visit the lounge a couple other times but it was so overrun with families feeding their kids breakfast, lunch and dinner that I chose not go very often. I’m not knocking families who do that because if I had two or three kids I’m sure I’d do the same. But typically I go to a lounge to get away of the noise and relax and there were a few times the lounge was a mad house. I’d rather just go buy my coffee and bagel someplace else.
The pool was large with tons of seating. This was Fourth of July weekend so you can imagine the pool was packed everyday with kiddos but I suspect on an average day it’s not that crowded and is pretty nice.
Beside the pool is an adults-only hot tub but some parents seemed not to care about this as they let their kids in it.
There was a kids pool/hot tub area just below the main pool where most small kids went.
The hotel had the pool staffed well. There were plenty of servers working the pool so you didn’t have to wait long on food or drink.
Just across from the kids pool was a fire pit area and a kids playground set.
For a pool that didn’t have a deep end over 6ft I really did enjoy it. There were lots of adults and kids around the whole time but it was a big enough area it didn’t feel too packed.
Beach & Beach Activities
Hyatt has their own beach in front of the Lone Eagle Grille. They offer ample seating with umbrellas, free of charge to Hyatt guests.
They say reservations are suggested for the Action Water Sports but I just asked when we got to the beach about the jet skis and got right in. Jet skis were $140 an hour. I highly recommend if you can afford it.
Lake Tahoe is a special place and I’ve never seen water with such a deep blue color as this lake. The water was cold but not cold enough to keep us out while we were on the jet ski.
They also offer power boats, kayaks, paddle boards, parasailing and a sail on a 55ft catamaran.
There are seven different places to eat: Lone Eagle Grille, Lone Eagle Lounge, Sierra Cafe, Cutthroats Saloon, Tahoe Provisions, Lakeside Beach Bar & Grill and Stillwater Pool Bar & Grill. We tried all except the Lakeside Beach Bar and Stillwater Pool Bar.
I’m not a big fan of taking pictures while I eat. Between all the pictures I take for hotels, you kinda have to get away from it or it starts to feels like a job. So I take the time when I eat at hotels (especially when eating with the beautiful Marianna) to enjoy the food, not worry about the angle of the plate. Feel me?
I can say I feel the Lone Eagle Grille and Lounge is one of the best places to eat around the area. It has beautiful views of Lake Tahoe. The wine list is great and their craft cocktails are on par with just about any place I’ve been.
Lone Eagle Grille Website with menu. I have had dinner there 3 different times and the food has been perfect every time.
Lunch one day at Sierra Cafe was good. We sat outside on the patio. Marianna had a brown sugar BLT, I had the crab and shrimp louie salad. It was quick and delicious. Lunch Menu
On two different occasions we sat at the bar and had dinner in the Cutthroats Saloon. The bartenders were slow to greet us and we had to flag them down to get another drink a few times but the food was good. The salmon sandwich and smoked brisket chili were the standouts for me. Dinner menu
The casino is open 24 hours with the only table game running early in the morning being blackjack, from what I could tell. I had a good run on the roulette table a few nights but I wasn’t smart enough to walk away while I was ahead. They had all the major table games and tons of slots.
On the first floor, close to the elevators, was a room for kids. I peeked in my first day there because I walked by it on the way to my room and it had plenty of toys and a TV. The Activity Camp is for 5-12 year olds and a reservation is needed 24 hours in advance. They offer swimming, art projects, beach trips and treasure hunts for a fee.
Something you don’t see very often at hotels is an arcade. I stepped in one day to take some pictures and see what type of games they had. I was impressed with the selection. Most of the time you see these run down machines and the area not taken care of but this place looked brand new. I’ll give them high marks for this.
I’d give service 7.5/10. There were plenty of staff working at all times. Everyone I encountered was polite and helpful but the receptionist failed to do some key things at check-in and the bartenders at the Cutthroats Saloon were slow. I do give high marks to the valet guys. They were great everyday. I left a few mornings around 5am and they were as friendly and quick as if it were 5pm.
I loved this property. Not only are you in a beautiful location surrounded by the Sierra Mountains and Lake Tahoe but you have a ton of things to do while at the hotel. The pool was great, rooms were nice, there were great restaurants, as good of a lounge as I’ve seen at a hotel and plenty of activities. You could easily come here and stay for a week and not get bored. I would rank this up there with the Four Season Miami for being as full service as they come.
They do have a spa and salon but I never went in to check it out. They also had a decent gym but it was packed everyday so I was unable to take pictures.