I did not book this hotel personally so a few things will be missing like check-in process, rate of room, which particular room type we were booked in, etc. This will be a short review as I was trying to win the US Open Championship that week and I was extremely business oriented and working very long hours so I was unable to give the hotel the time it needed to write a full review. I will always do my best to write a good review for y’all or I’ll not bother writing one at all but I feel I have enough pictures and information to be valuable to someone interested in this property.
This hotel occupies 11 floors, has 400 rooms, 2 suites and 16 meeting rooms. Valet parking is $26 a day or you could opt for on-site self-parking for $22 a day with in and out privileges.
The hotel was booked by the lovely Marianna Massey. So I don’t have the rates or what type of room it was. I know it was booked June 12-20th which was US Open week in Pittsburgh. The tournament was held just up the road in Oakmont, PA.
She has Gold status with Marriott so we had access to the Concierge lounge on the 20th floor, which served breakfast, evening hors d’oeuvres, drinks with an honor bar, and desserts started at 7:30pm. She also had access to enhanced internet (decent connection), room upgrade based on availability, and 25% bonus on points earned, among other benefits.
The hotel is located at 112 Washington Place. Right across the street is the CONSOL Energy Center where the Pittsburgh Penguins, 2016 Stanley Cup winners, play. Most of the downtown attractions are within walking distance.
I took an UberX from Pittsburgh International Airport to the hotel late Sunday night. It was 21 miles, took 27 minutes and cost $32.
They advertise having a new lobby (not sure when it was redone). Entering the lobby, Crafted North (restaurant) is on the right and Reception Desk is a short walk on the left. There’s a small table with a TV just left of the reception Desk.
When checking in there also a small sitting area with a fireplace just behind you. They had a small store beside the desk that had snacks, drinks and supplies in case you forgot something.
The elevators were behind Crafted North. One thing I love about this hotel was the elevators. The doors were fast to open and close. I hate getting into an elevator and having to wait ages for the doors to close. Even when I’m hitting the close door button 10 times in a row most elevators just ignore my attempts but never had an issue with these.
I do appreciate hotels that put up signs in the hallway that say keep noise to a minimum starting at 9pm. Whether or not it works, I don’t know, but I never heard much coming from the hallways at night.
We had room 1912, a short walk from the elevators.
Entering the room the bathroom was on the left then it opened up to the bed on the left with the TV and dresser just in front of the bed. There was a small sitting area with an ottoman between the bed and window with the work desk beside the TV.
The room also came with an empty refrigerator below the TV.
The closet, which came with a robe, was on the wall between the bathroom and bed. I always appreciate a robe in a room.
The bed had nightstands on each side but one of the sides didn’t have any plug-ins nearby. I had to charge my phone at night on the side opposite where I slept which was very annoying. I really don’t think it’s that hard for a hotel to have plug-ins on each side of the bed. The bedding was ok but the pillows were great. I prefer long soft pillows and these fit that perfectly. There were reading lights on each side of the head-board which was nice.
The work desk had a coffee maker with teas and coffee and the room came with two small waters replaced each day by housekeeping. It also came stocked with Fiji water for a fee.
Behind the phone on the desk were several plug-ins for audio and video equipment.
I only turned the TV on a few times during the week to watch some golf. The picture was good but can’t speak on what channels it had.
The view from the room wasn’t especially nice but it was unobstructed. It was basically just a view of a huge parking lot.
Heres a few menu options for room service.
The bathroom was standard issue.
It came with typical Marriott Thann soaps and shampoo, which I do like better than standard soaps at other hotels like Hyatt. Only thing I don’t like about these bottles is they are a hard plastic so trying to squeeze out shampoo is a pain. I laugh when I say that cause it something so small to talk about but does anyone else think that?
It was a bathtub shower combo with really good pressure. Hot water was almost immediate.
I always like to mention towels because who doesn’t love an oversize plush towel to dry off with? These towels were nothing special: medium-sized and not all that thick.
Located on the 20th floor, just steps away from the elevator, is the lounge. It is open for breakfast Mon-Thurs 6:30am-10:00am and for apps and desserts 5:00pm-10:00pm. Friday hours are 6:30am-12:00pm and Sunday it’s open 5:00pm-10:00pm. It’s closed for some reason on Saturday, which I find odd.
I went to the lounge one evening for some snacks and a beer. They offered Chicken Alfredo, a Marinara Pasta, some assorted cheeses and fruit. Beer prices were good and they had several different options. They also had wine and a few different liquors.
There was plenty of seating around the lounge and a couch in front of the TV. There was a small business center on one end off to the right with a computer and printer.
The Gym had several cardio machines, free weights and one weight machine.
There were both men’s and women’s locker rooms with a Sauna in each. Unfortunately for Marianna the women’s sauna was not working at the time.
Also in the gym was a separate room for Laundry.
I did not think the pool looked inviting; there’s something about small indoor pools at hotels I just shy away from. I’m sure every kid in the hotel loved it though.
Crafted North is one of two restaurants in the Marriott, not including a Starbucks in the back of the hotel. We visited Sunday night to watch Cleveland Cavaliers finally win an NBA Championship.
We each had a burger and fries. We both thought the burger was great and the fries were tasty. Marianna had mentioned she ordered a burger from room service the first day she arrived and said it was awful. I’m guessing the room service burger didn’t come from the same kitchen (could be wrong though).
Housekeeping missed the mark a few times during our stay. There was a dirty wine glass that was left for a few days sitting on the desk. Also, some sugar spilled on the desk while making coffee one morning and it was overlooked. Sure, we could have cleaned up the sugar but when it’s 3:30am and you’re in a hurry to leave, sometimes you just don’t have the time. Just shows they really weren’t cleaning the rooms the way they should have been. But overall those things are minimal. So I wasn’t upset.
Every associate I came into contact with was very nice. The gentleman working the lounge was funny and made you feel at home. I’d certainly stay here again and would recommend it to anyone looking for a downtown location if the price were right.