I booked The Four Seasons through American Express Fine Hotels & Resorts website. If you hold an Amex Platinum personal/business card or the Amex Centurion card (black card) you have access to this program. It really is a great program as it gives you things that only top-tier hotel status gives. It includes check-in at noon, room upgrade upon arrival when available, daily breakfast for two during the stay (at this property they gave $60 for breakfast), Guaranteed 4pm check-out, complimentary wi-fi and a unique property benefit (in this case it was a $100 food and drink credit). A lot of times they also offer a 3rd, 4th or 5th night free.
I booked the stay for 5/28 leaving the next day. It was our last night in Miami and I wanted to be closer to MIA airport as we had an early departure.
The rate for a deluxe city view was $329 not including tax and fees. If you subtract the $100 dinner credit and $60 for breakfast with the other amenities, I think that’s one heck of a deal. The Four Seasons standard rate was about the same if booked on their website so we came out way ahead booking through Amex.
The Four Season Miami is located at 1435 Brickell Avenue inside Miami’s tallest building (70 storeys). It occupies floor 7-36. Its one of the areas only AAA five Diamond hotels.
We used UberBlack from The Shelborne Wyndham Grand South Beach to The Four Seasons downtown costing us $38 and took 25 minutes. We utilized uberX to get to the airport the following morning costing $13 and took 12 minutes.
We arrived around noon and we weren’t greeted by anyone. I wasn’t for sure if we were at the right entrance but I grabbed all our bags and went through the doors. There was a lobby desk to the left so I asked if it was the reception desk for the Four Seasons. She told us it was on the 7th floor and pointed us to the elevators. Soon as she finished a bellman walked up and greeted us. I guess he missed us getting out of the Uber. He was very polite and offered to carry the bags as we walked to the elevators. He accompanied us to the 7th floor and showed us to the reception desk.
Check-in was a breeze. The associate was friendly. He went over all the benefits I received by utilizing the Fine Hotel & Resort program and he made sure we knew what floor the pool and gym were on. After he was done he walked around the counter handed us the keys and showed us to the elevators.
Coming in at 500 sq. ft. the room was spacious. You enter in a small area separating the bathroom on the right and bedroom on the left. The closet is right in the middle against the wall. The room is warmly decorated in blue and light wood colors. The head-board and tables were a nice glossy wood finish.
The King bed was great. More on the soft side with down pillows and a down duvet. Both sides of the bed had night stands. We are looking to buy a mattress soon and really consider finding out which one this hotel uses and buying it. It was that good.
The LCD TV was on top of the drawers right in front of the bed and the work desk was just to the right.
The mini bar was just to the left of the TV and was stocked with food and drinks.
We had a decent city view. You should get the bay view if you can afford it.
The bathroom was full Marble with the sink centered in the middle and a separate bath tub and shower to the right. the toilette was in a separate room to the left with a door.
The bath products were L’Occitane en Provence. They were quite good. Id love to have these products at my house.
Equinox Fitness Gym
After we unpacked, we decided we should check out the gym before we started drinking cocktails out by the pool. Equinox gym is one of the best gyms I’ve been to. The residents who live in the building also use it. There’s a huge locker room to change clothes and shower. They offer around 100 fitness classes per week. The place was packed so I didn’t take any pictures, but they had everything you could ever want in a gym. Tons of free weights and weight/cardio machines everywhere. I was impressed.
Rik Rak Salon
I was in bad need of a haircut and on the way to the gym I notice they had a salon. I slipped in to see if they had any times available. Luckily for me they had a 4pm. At $50 a pop for a mens cut I reluctantly scheduled the appointment. That’s a little high even by my standards but it was super convenient. Luis did a great job.
The Four Seasons has two pools. One for the residents of the building and one for the guest. They also have a sallow pool that stretches the length of both pools with palm trees in it and hammocks attached.
It was busy the day we were there (it was Memorial Day weekend after all) so I didn’t take many pictures of the main pool but there was plenty of lounge chairs and cabanas to choose from and enough associates working where you didn’t have to wait if you needed something. I love a pool that’s in a downtown location, seeing high-rise buildings tower over you while swimming is always going to be fun for me.
Theres also a 10 or so person hot tub that occupies the front of the pool. It was almost too hot. I could only stay in there about 10 minutes max before I had to cool off.
Edge Steak & Bar/Breakfast Room Service
We decided to use our $100 food and Beverage at Edge Steak and Bar. They had a great happy hour going till 7pm and we got in on $1 East Coast Oysters. We had several drinks and small plates and split an entrée. We spent way over our $100 (thanks to my 4 Martinis) but the food and drinks were great, service was attentive, and I really liked the ambience of the place. It had a more southern feel to it compared to the Art Deco of South Beach.
After a few beers and several Martinis 4:45am sure seemed to came early. I was smart enough to fill out the Breakfast menu the night before and leave it on the room door before we fell asleep. I had requested the breakfast to arrive at 5:15am. They called us at 5:05am and said breakfast would be arriving in the next 10 to 15 minutes. Sure enough they arrived right on time.
I really have to give it to hotel employees who work crazy hours so guest can have what they need 24 hours a day. I imagine that cooking breakfast and delivering room service all hours of the night and early morning must be hard. I’ve waited tables for several years when I was younger so I always try to be polite and tip appropriately to all my service people, and you should too.
I give service 8.5/10. Every associate I came across with was polite and helpful, but they weren’t as good as other luxury hotels I’ve stayed at. They were missing the WOW factor that I have experienced at other hotels like the Waldorf Amsterdam, Langham Chicago, Park Hyatt Tokyo to name a few. An example of a wow factor would be; me just walking down the hallway and a random associate that I have never seen before calls me by name. That has happened several times and I still have no idea how they do that. I suppose the Four Seasons Miami is missing the personalized service that I’ve experienced at other places. This was my first time staying at a Four Seasons and from what I know about them, they pride themselves in providing that type of service. So I feel like they missed the mark a little but overall service was still very good.
I really did enjoy my stay here. This hotel has it all. One of my favorite things was the Salon. It was great to be able to get my haircut inside the hotel. On a Saturday and Memorial Day weekend at that. This truly is a full service hotel. I’d recommend this property to anyone who is wanting a downtown location.
Like to give thanks to Marianna Massey for taking most of the pictures on this trip. You’re the best!